At the Barrowland Ballroom, we are committed to creating an inclusive and welcoming environment for all our customers attending shows. Our accessibility measures are designed to ensure that everyone feels safe, comfortable, and respected.
Ticket Availability:
For every show, our Promoters and Ticket Agents provide a supply of tickets specifically for wheelchair users and ambulant persons.
When you purchase an accessible ticket, you confirm that either you or a member of your party requires this position.
While we do not ask for proof of eligibility or disability, we trust that our customers will use these tickets appropriately.
Each purchased accessible ticket includes one Essential Companion Ticket, available free of charge.
Method of Entry:
Accessible ticket holders should not join the General Admission queue for entry.
Instead, they should proceed directly to the front door and present their tickets to any steward on duty.
Ambulant persons may use the main stairway if desired, but there is also an alternative doorway designated for wheelchair users.
Our stewards are more than happy to assist with any special requirements.
Wheelchair Users:
Barrowland is delighted to announce that an accessible lift has now been approved for use, following completion of the required building warrant process.
Customers who require lift access must purchase an accessible or ambulant ticket from the appropriate ticket agent so that arrangements can be made in advance.
Lift users will be escorted by a trained steward, who will operate the lift and help as required throughout entry and exit.
For customers who prefer or require the Stair-climber, we continue to provide access to upper floors using our mechanical Stair-climber (different from a conventional chairlift), which has been operated safely by trained stewards for over ten years.
The Stair-climber is limited by the manufacturer’s guidelines and can only be used with standard, non‑powered wheelchairs. It cannot be used with powered wheelchairs, mobility scooters, or adapted/modified wheelchairs, as these cannot be safely secured to the Stair-climber. If required, we can provide a standard manual wheelchair for use within the venue.
Seating Areas:
Inside the main auditorium, we have a raised platform specifically for wheelchair users, with space for one carer each.
Additionally, there is another raised seated area for ambulant persons, also with space for one carer each.
Wheelchairs are restricted to the designated platform area in compliance with regulations.
We appreciate your understanding and cooperation as we strive to make the Barrowland Ballroom accessible to all. If you have any further questions or require assistance, please do contact us.
